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Warranty

Your brand new Serta product comes with a 10 year prorated warranty.

At Serta, we are committed to deliver excellence and take every step towards designing and manufacturing our products with paramount care. We take customer satisfaction very seriously, and are ready to provide you with any form of assistance, should you need it. Every product curated by Serta passes through rigorous quality assurance steps to ensure perfection before they are sent out for delivery. However, on the unlikely event that you discover a defect with the product delivered to you, we shall not let you stay unhappy or unheard, for we have got your back. You can read all about Serta’s warranty or simply reach out to us for assistance. How can you claim a warranty on Serta products?

Serta believes in keeping things simple and convenient for you. In case you wish to claim a warranty on any Serta product that you have purchased, just follow the steps mentioned below:

  • You need to send us an email detailing your issue with our product. Our email id is: admin@sleepsystemms.in
  • In your email, do not forget to include images or pictures of the defect that you have discovered and make sure to precisely explain the issue. These details will help us to understand your problem faster and clearer.
  • Upon receiving your email, our expert team will review your complaint thoroughly and revert to you within 48 hours.

In case you have any unanswered questions, or doubts in mind, please do not hesitate to get in touch with us. Our customer support team is always ready to assist you.

Shipping

Serta is dedicated to providing you with the best-in-class purchase experience that includes the accuracy and timely delivery of your order. We strive to make sure that your brand new Serta product reaches you exactly where you want it to be delivered, and also in impeccable condition. Moreover, Serta offers free doorstep delivery of mattresses anywhere across India.

Once you place an order with Serta, it is upon us to ensure that your order is shipped on time and reaches you without the slightest delay (depending upon your location). To help us with speedy and effective delivery, all the while taking care of the quality of the product, we have collaborated with reputable delivery partners who have a PAN-India presence. So no matter which address you want your Serta product to be delivered in India, it will reach right at your doorstep in the fastest time frame and flawless condition.