Frequently Asked Questions

What kind of foundation do I need for the Serta mattress?

Serta mattresses work well with standard box springs, platform bed frames, slatted bed frames, platform foundations, and adjustable bed bases. However, it is critical to ensure that the foundation you pick provides appropriate support for the mattress, assures its longevity, and aids in the preservation of the mattress. It is important to make sure that the foundation is the correct size for the mattress, and that it is in good condition. It is also important to check the manufacturer's instructions to ensure that the mattress and foundation are compatible.

What mattress sizes are available in Serta?

Every mattress in our collection is available in industry standard sizes such as twin, twin XL, full, queen, king, and California king. Check out the mattress you want to buy to discover what size options are available in that particular mattress.

Do I need a mattress protector?

A mattress protector is not essentially required for a Serta mattress, although it is helpful for the mattress's longevity and care. Mattress protectors create a barrier to keep spills, dust, and dirt out, so preventing mould, mildew, and odour-producing microorganisms. Furthermore, it prevents stains and keeps your mattress looking new for an extended period of time. So we highly recommend using a mattress protector for your Serta mattress.

Do I need to rotate the mattress?

Yes! We suggest rotating the mattress every 6-9 months or as you need to ensure even use. Rotating the mattress helps to minimize depression and uneven break-in, and supports the mattress's durability.

Does the Serta mattress come with a warranty?

Serta mattresses come with a 10-year limited warranty that covers manufacturing and material defects, and product construction defects. It is, however, limited if the mattress is used as per the care guide and with a properly supporting foundation and frame. This limited warranty is only applicable to the original purchaser.

If you discover such defects in your Serta mattress, please register your warranty to receive your 10-year limited warranty. To know more reach out to us at

Does the Serta mattress need a box spring?

With a Serta mattress, you can utilize any type of bed base. While a box spring is not required, it is a good option that many people prefer when using a Serta mattress. Because it provides the needed support and breathability for the mattress to keep you comfortable. It also keeps your mattress off the floor and extends its life. You can also use a platform or slatted frame with no more than 2" between the slats and a centre support leg that extends to the floor.

How long does Serta mattress delivery take?

If you place the order online, it generally takes 7-10 working days for your product to be delivered. Once the delivery is scheduled, our delivery partner will contact you for delivery day and date confirmation.

If you place the order through a Serta dealer, the delivery will depend on the availability of the product in the selected region. You will be notified beforehand about the delivery by the dealer.

All of our mattresses come with free shipping, so you can get your new mattress delivered to your door hassle-free.

Which Serta mattress is best for side sleepers?

It typically takes 7 to 10 working days to receive your merchandise after placing an online order. Once the delivery is planned, our delivery partner will get in touch with you to confirm the delivery day and date. Delivery will be made to the address you provided at the time of placing your order.

If you place an order through a Serta dealer, the product's accessibility in the chosen area will determine when it can be delivered. You will be notified beforehand about the delivery by the dealer.